Faizal Khan Profile
Male , India
I am a highly competent hospitality management individual with GCC experience. In my current position, I maintain an efficient, result focused environment as a Guest Liaison and attention also maintained the high standard of guest satisfaction,
A courteous, polite and well spoken from hospitality industry who is highly efficient and has excellent organizational skills. Possessing a good team spirit, deadline oriented and having a passion for providing the highest standards of hospitality and service to the guests. I am helpful and approachable person also commercially minded, having the ability to promote the hotel facilities and maximize the sales opportunities at all times. A quick learner who can absorb new ideas, communicate clearly, effectively and also find suitable solutions to meet the guests needs.
Keen to find a suitable position within an ambitious hotel where I will be able to continue increasing my work experiences and develop my abilities.
Pre-Opening Al Mansour Suites, Doha (Gold Bay Hotels) April 2017 up to Present - Business Hotel 119 Rooms
DUTIES & RESPONSIBILITIES AS OPERATION MANAGER
o Fully responsible for all aspects of all departments.
o Support and work with all Head of Departments in all aspects of running the hotel.
o Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
o Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, Guest feedback, and online review.
o To be Ensure SOP implementation in all departments and check the same during routine operational checks.
o Inspect all departments for SOP implementation.
o Inspect all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality standard.
o Monitor the co-ordination between all departments for smooth & efficient operations.
o Meet all head of the departments to review & train the staff to upkeep the human capital.
o Identifying staff learning needs and assisting with development
o Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
o Conduct weekly / Daily meeting with sales and marketing department to follow up & conversion to grow up the business.
o Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
o Available 24 hours a day to resolve any urgent problems on emergencies.
o Responsible for the overall management of the operation of the hotel.
DUTIES AND RESPONSIBILITES AS A ASSISTANT FRONT OFFICE MANAGER
o Greeted, registered and assigned rooms to the guests.
o Manage and supervise all task of the front office team.
o Communicate with FOM regarding all operation tasks.
o Provide functional assistant and direction to all major departments.
o Ensure the entire guest receives prompt attention and personal reorganization throughout their stay.
o Response guest need and resolve related problems
o Inspect front of the house and back of the house regularly and maintain cleanliness
o Room assignment and pre blocking (special request )
o Conduct daily briefing
o Up selling skills
o Analyze and approve rebate and allowance if necessary
o Ensure all the front office staff follows the policy and procedures
o Fully conversant with all the hotel emergency procedure
o Promote inter hotel sales and in- house facilities
o Check billing instruction and monitor guest credit
o Take full responsibility of entire front office staff check grooming standard.
o Analyze monthly profit and lost reports
|Operation Manager||Administration||Department Head / Executive Committee||Qatar||Hotels/Resorts|
|Duty manager||Front Office/Rooms Division||Middle management / Asst Department Heads||Qatar||Hotels/Resorts|
|Advance Diploma in Hospitality & Tourism (2008-2009)||PUNJAB TECHNICAL UNIVERSITY HALDWANI UTTARAKHAND||2008-05-01||2009-03-31|
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