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30-01-2018
7 Keys to Create a Staff-Centric Service Culture
Seven Keys to Create a Staff-Centric Service Culture Success begins with an investment in your team members. Too often business leaders become so focused on their customers, they fail to properly invest the time, money and energy in their most valuable asset: their own team. Successful service leaders recognize these seven keys to staff-centric service. 1. Hire Service Oriented Staff Members Invest the time during the hiring process to interview those staff members that have direct influence on your service levels. This responsibility is delegated too often. Performing a two level approa